Stop Trying to Save Every Customer You Lose
Not every customer who leaves your business is a customer [...]
Just Because You Can Build It Doesn’t Mean You Should
I think we've found a new way to procrastinate. And [...]
Your Best Customers Still Need Boundaries
We all want to be easy to do business with. [...]
Your Business Doesn’t Need All Your Money
Business owners are really good at spending money on the [...]
How Much Should Your Employees Actually Know About the Money?
Business owners tend to go to one of two extremes [...]
Your Business Is Busier. Is It Actually Growing?
More customers. More employees. More calls. More payroll. More revenue. [...]
Your Business Grew. Did Your Job?
There’s a strange thing that happens when we grow a [...]
Is It Really a People Problem?
Is It Really a People Problem? You have an employee [...]
Your Systems Are Drifting. Are You Catching It?
Your Systems Are Drifting. Are You Catching It? You built [...]
Employee Bonuses Won’t Fix a Broken System
You Probably Don’t Have a Bonus Problem Your employee keeps [...]